Privacy Policy

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit velsorix.com, place an order, contact us, or use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

We may collect personal information when you visit our website, place an order, create or use an account where available, contact Customer Support, or otherwise interact with our services.

Information You Provide

Depending on how you use our services, information you provide may include:

Payment transactions are handled through third-party payment providers. We do not directly store complete payment card details submitted through those providers.

Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and browsing activity
• Approximate visit times and duration
• Referring websites or sources
• Cookie, pixel, and similar technology information

This information may help us operate the website, understand how visitors use our services, improve performance, maintain security, and enhance the shopping experience.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing, confirming, and fulfilling orders.
• Providing shipping, tracking, and transaction-related updates.
• Processing payments and helping detect or prevent fraud.
• Handling returns, refunds, and other order-related requests.
• Responding to inquiries and providing customer support.
• Operating, maintaining, and improving our website and services.
• Analyzing website activity and service performance.
• Maintaining website, account, and transaction security.
• Sending marketing communications where permitted by law.
• Providing relevant content, offers, or advertising where permitted.

We do not disclose personal information indiscriminately. We may share information with third parties where necessary to operate our business, provide services, meet legal requirements, or for other purposes described in this Policy.

Service Providers and Business Partners

This may include providers or partners involved in:

• Payment processing
• Shipping and logistics
• Order fulfillment
• Website hosting and technical services
• Analytics and performance measurement
• Advertising and marketing services
• Customer support services

These parties may process information as necessary to provide services to us or in accordance with their own legal obligations and applicable agreements.

Legal and Business Requirements

We may disclose information where required or permitted by law, legal process, regulatory request, or where reasonably necessary to protect our rights, customers, property, security, or business operations.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our website and improve your experience.

These technologies may be used to:

• Remember preferences and website settings.
• Maintain shopping cart functionality.
• Understand how visitors interact with the website.
• Measure website and service performance.
• Improve products, services, and website functionality.
• Support advertising and marketing activities where permitted.

Third-party analytics, advertising, and technology providers may also use cookies or similar technologies in connection with our website.

You may manage certain cookies through your browser or other available privacy settings. Disabling some cookies may affect website functionality.

Payments are processed through third-party payment providers using their respective systems and security procedures.

We do not directly store complete credit or debit card details submitted through those providers. Payment information is also subject to the applicable privacy and security practices of the payment provider used for your transaction.

6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the relevant message.

You may also contact Customer Support if you need assistance with your communication preferences.

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request information about how personal information is processed or disclosed.
• Withdraw consent where processing is based on consent.
• Exercise other privacy choices available under applicable law.

These rights may be subject to legal exceptions or verification requirements. To submit a privacy request, please contact our Customer Support team.

Our website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information has been collected from a child in circumstances where parental or legal authorization is required, we will take reasonable steps to address the information as required by applicable law.

10. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control their privacy, security, or content practices. We encourage you to review the privacy policies and terms of third-party services before providing personal information or using their services.

Because our website, service providers, and business partners may operate in different countries, personal information may be processed or stored outside the country or region where you reside.

Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or applicable legal requirements.

Updated versions will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact our Customer Support team at service@velsorix.com.