Return & Refund Policy

If you need to cancel your order, please contact our Customer Support team as soon as possible.

• Orders successfully cancelled before processing or shipment will receive a full refund.
• Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Returns

Eligible products may be returned within 14 days after you receive your order, subject to the conditions below.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging, where applicable.
• Include proof of purchase, such as your order confirmation or receipt.

• Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
• Customers will be charged shipping costs no more than once for each order, including returns.
• No restocking fee will be charged for an approved return.

If an item arrives damaged, defective, or incorrect due to our error, we will cover the applicable return shipping cost.

Return Address

Please contact Customer Support before sending any return.

The applicable return address may vary depending on the product, order, or fulfillment location. After your return request has been reviewed and approved, our Customer Support team will confirm the appropriate return address and provide the necessary return instructions. Returns sent without prior authorization or to an incorrect address may not be accepted and may delay the return or refund process.

Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your request has been reviewed and approved, please follow the return instructions provided by our Customer Support team. Returns sent without prior authorization may not be accepted.

Once we receive and inspect your returned item, we will notify you by email that the return has been received and reviewed.

After the inspection is completed, we will inform you whether your refund has been approved.

If you have not received your refund after the estimated processing period, please:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as additional processing time may be required before the refund is posted.
3. Contact your bank or financial institution, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact Customer Support at service@velsorix.com.