Shipping Policy
Order Processing
All orders are typically processed and shipped within 5 business days after the order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.
Delivery times are estimates only and may be affected by circumstances beyond our control, including customs inspections, severe weather, public holidays, carrier delays, or other logistics-related disruptions.
Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You can track your shipment using the tracking number at www.17track.net.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.
The final shipping cost will be displayed before you complete your purchase.
Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.
Shipping Destinations
We currently ship to customers worldwide.
If we are unable to ship to your location due to carrier, logistics, regulatory, or other delivery restrictions, our Customer Support team will contact you to discuss available options or arrange a refund where appropriate.
If you have questions about shipping availability to your location, please contact Customer Support before placing your order.
Changing Your Shipping Address
If you need to change your shipping address, please contact our Customer Support team as soon as possible.
Address changes can only be requested before 11:00 PM (PDT, GMT-7) on the same day the order is placed. Once an order has entered processing or has been shipped, we may no longer be able to modify the shipping address.
Shipping to an Alternate Address
You may have your order shipped to an address different from your billing address.
Please review all shipping information carefully before completing your purchase to help prevent delivery delays or failed delivery attempts.
Shipping Methods
Orders are processed and shipped on normal business days, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Depending on inventory availability and fulfillment arrangements, orders may be shipped from different warehouses or fulfillment facilities.
We may use international and local shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their delivery partners, depending on the destination and available shipping service.